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Privacy Policy

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Welcome to our online platform. At Emirates NetServe LLC, we are committed to protecting and respecting your privacy in compliance with the General Data Protection Regulation (GDPR) and applicable privacy laws. This Privacy Policy outlines how we collect, use, store, and safeguard your personal information when you access or use our telecommunications and internet services.

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Information We Collect

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We collect personal data that you voluntarily provide to us, as well as data generated through your interactions with our services. This may include:

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• Contact Information: such as your name, postal address, phone number, and email addresses.
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• Account Data: username, password, service preferences, and billing details.
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• Usage Data: information about how you use our services, including connection logs, IP addresses, and data traffic details.
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• Technical Information: device details, browser type, operating system, and network information.
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How We Use Your Information

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Your personal information is used for the following purposes:

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• To provide and maintain our internet coverage, fiber optic, wireless broadband, and connectivity services.
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• To manage your account and deliver customer support.
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• To communicate important information about services, updates, and billing.
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• To improve our network infrastructure, security, and service quality.
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• To comply with legal obligations and law enforcement requests.
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Legal Basis for Processing

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We process your personal data based on the following legal grounds:

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• Performance of a contract or to take steps prior to entering a contract.
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• Compliance with legal obligations applicable to telecommunications providers.
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• Your explicit consent where required.
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• Legitimate interests, including ensuring network security and service quality.
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Data Retention

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We retain your personal data only for as long as necessary to provide the services requested, comply with applicable laws, resolve disputes, and enforce our agreements. Once data is no longer needed, it is securely deleted or anonymized.

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Sharing and Disclosure

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We do not sell your personal data. We may share your information with:

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• Trusted service providers and subcontractors involved in delivering technical support, billing, and maintenance.
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• Regulatory authorities and law enforcement when required by law or to protect safety and security.
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Your Rights under GDPR

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Depending on your location and applicable law, you have rights regarding your personal data, including the right to:

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• Access and obtain a copy of your personal data.
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• Request correction of inaccurate or incomplete data.
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• Request erasure of personal data when no longer necessary.
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• Object to or restrict processing of your data.
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• Request data portability.
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• Withdraw consent at any time where processing is based on consent.
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To exercise these rights, please contact us through the physical address below.

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Data Security

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We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, accidental loss, destruction, or damage. Our security policies are regularly reviewed and updated to meet evolving threats.

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Cookies and Tracking Technologies

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Our online platform uses cookies and similar tracking technologies to enhance user experience, analyze website traffic, and provide tailored services. You can modify your browser settings to refuse or manage cookies; however, some features of our platform may not function properly without them.

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Children’s Privacy

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Our services are not directed to children under the age of 16. We do not knowingly collect personal data from children without parental consent. If such data is identified, we will take prompt steps to delete it.

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Changes to This Policy

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We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or technological advancements. We encourage you to review this page regularly. Continued use of our services constitutes acceptance of any updates.

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Contact Information

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If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

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\n Emirates NetServe LLC
\n 42 Al Maktoum Street, Office 7, 3rd Floor
\n Dubai, Dubai 00054
\n United Arab Emirates
\n Phone: +971 4 567 8901\n

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